Return Policy

Larevie Return & Refund Policy

At Larevie, every piece of jewellery is created specifically for you. Because each item is individually personalised with your chosen message, we are unable to accept returns or exchanges on the basis of a change of mind or if the personalisation details were entered incorrectly at the time of ordering. We kindly ask that you double-check all personalisation details before completing your purchase.

When We Will Always Make It Right

We take full responsibility for the quality and accuracy of every item we produce. If your order arrives in any of the following conditions, we will replace it at no cost to you:

• The item arrives damaged or broken
• The item is defective in materials or craftsmanship
• The personalisation on the item does not match the details you submitted at checkout
• The wrong item was delivered

To raise a claim, please contact us within 14 days of receiving your order. Include your order number and clear photographs of the item and its packaging. We will respond within 24 hours and resolve the issue as quickly as possible.

Refund Processing

Approved refunds are processed within 5–7 working days and returned to your original payment method.

Cancellations

Because personalisation begins shortly after your order is placed, cancellations can only be accepted within 2 hours of purchase. Please contact us immediately if you need to cancel.

Our Promise

We want every Larevie customer to be completely satisfied. If something has gone wrong, please reach out, we will do everything in our power to make it right.