Return & Refund Policy

We want every customer to be satisfied with their purchase. If there is an issue with your order, please contact us and we will work to resolve it as quickly as possible.

When We Will Make It Right

We take responsibility for the quality and accuracy of every product we ship. If your order arrives in any of the following conditions, we will offer a replacement or appropriate resolution at no additional cost:

• The item arrives damaged or broken
• The item is defective
• The product you received is different from the product you ordered
• Your order contains the wrong item
• The product does not match the description provided on our website

To report an issue, please contact us within 14 days of receiving your order. Include your order number and clear photographs of the product and packaging where applicable.

Returns

Unless otherwise stated on the individual product page, unused products may be eligible for a return within 14 days of delivery.

Products must be returned unused and in their original condition and packaging. Return shipping costs may apply unless the product arrived damaged, defective, or incorrect.

Refunds

Once your return or claim has been reviewed and approved, any applicable refund will be processed within 5–7 working days and issued to your original payment method.

Please note that the time required for the funds to appear in your account may vary depending on your payment provider or bank.

Cancellations

Orders can only be cancelled before they have been processed or dispatched. If you need to cancel an order, please contact us as soon as possible after placing it. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Our Commitment

If something goes wrong with your order, please contact us. We will review the situation and do our best to provide a fair and appropriate solution.